September 25, 2014 Leave a comment
Always remember, ask WHY before WHAT before HOW when you want to lead a group of people to shared understanding. Success begins developing common ground as to WHY a group has come together to plan, analyze, or design. Use of our Purpose Tool quickly builds an integrated viewpoint that coalesces the intent and purpose behind anything—from a large organization to a small product or process. Only with an appeal to WHY something exists can we lead a meaningful discussion on WHAT we should do to support the purpose.
Create clear deliverables before your meeting, but start your meeting either building or confirming the purpose of the object of your deliverables. For example, if building consensus around a simple decision such as a gift for someone retiring, determine the purpose of the gift before prompting for options and criteria. Some in the group may be serious while others could treat the gift as a “gag” (ie, comedic relief). Best to reach understanding about the purpose of the gift before launching into gift ideas.
Contrasting the abstract with the concrete yields insight about the simple difference between WHAT and HOW. WHAT groups may need includes decisions, plans, and amplified understanding. Any discussion about deliverables such as decisions, plans, and prioritization should always appeal to WHAT is required to support WHY the common purpose exists and align with WHY it is important.
Likewise, detailed design and HOW things get done may also appeal to WHY it exists. In a safety-sensitive culture for example, risk of injury and potential damage to health, safety, or environment must be reconciled with WHY something exists. To prevent 100 percent risk abatement may be too expensive, so strive to reduce as much potential injury as common sense, timing, and budget allow.
Let us know what you think by commenting below. For additional methodology and team-based meeting support for your change initiative, refer to “Change or Die, a Business Process Improvement Manual” for much of the support you might need.
Become Part of the Solution, Improve Your Facilitation Skills
The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics mentioned above. Remember, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual or attend a FAST professional facilitative leadership training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs).
Do not forget to order Change or Die if you’re working on a business process improvement project. It provides detailed workshop agendas and detailed tools to make your role easier and your team’s performance a lot more effective—daring you to embrace the will, wisdom, and activities that amplify a facilitative leader.