November 13, 2014 1 Comment
Materials not found in prior FAST Reference Manuals that can augment your own Facilitator’s Handbook are provided below. If you have not compiled your personal handbook or archive folder, do so now. Consider keeping prior annotated agendas, a master glossary, handouts and slides, and evaluation summaries. Continuously improve your annotated agendas and emphasize detailed support for the steps you frequently facilitate in workshops and meetings; such as brainstorming, requirements gathering, decision making, prioritization, and so on. Reflect on the organizational culture as to when a certain tools works best, or fails. Your handbook ought be dynamic, useful, and powerful.
- Caution with voice inflections that may indicate disdain or an otherwise counterproductive attitude
- Commit to decisions that are made
- Let each person speak without interruption
- Share in accepting post-meeting assignments
- Stay on topic and agenda, begin and end on time
- Stay until the end of the meeting and stay in the room
- Welcome conflict but separate issues from personalities
Especially when time constrained, encourage participants to share their message as if they were delivering results to someone’s voicemail An alternative way for some to visualize this mandate encourages responses that would fit on a single 4 * 6 notecard. Have them use the notecard as the scripting for the voicemail, capturing the main points. Encourage them to get to the answer or main point with the second sentence.
Our curriculum shares some variants of a Plus-Delta and a more robust annotated evaluation template that assesses the effectiveness of the meeting and your own performance. An approach that fits between the two is shown below. It provides numerical feedback but relies on three questions and optional, anecdotal feedback. The questions shown are solid, but also illustrative. Do not hesitate to substitute questions that more valuable for you, relying on a similar format. With this format, you can print two per sheet, reducing the ‘visual burden’ on your participants as well.
Let us know what you think by commenting below. For additional methodology and team-based meeting support for your change initiative, refer to “Change or Die, a Business Process Improvement Manual” for much of the support you might need.
Become Part of the Solution, Improve Your Facilitation Skills
The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics mentioned above. Remember, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual or attend a FAST professional facilitative leadership-training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs).
Do not forget to order Change or Die if you’re working on a business process improvement project. It provides detailed workshop agendas and detailed tools to make your role easier and your team’s performance a lot more effective—daring you to embrace the will, wisdom, and activities that amplify a facilitative leader.