4 Considerations Providing & Participating in Effective Training


Training activities enhance knowledge base and also offer employees a reason not to leave an organization. Professional development remains a highly effective retention method.

Unfortunately, when organizations make budget cuts, training and education frequently suffer first. While intended to help control costs, less knowledgeable employees will not be able to maintain competitive advantage, and innovation suffers as well. Wise budgeting increases employee knowledge and retention, even when budgets are tight. Consider the following:

  1. Seek knowledge not degrees. An MBA provides general management knowledge, but not the specific knowledge required for immediate implementation. Topic focused training such as HOW TO LEAD BETTER MEETINGS, provides a quicker return on investment, and can be applied within days of completing the curriculum.
  2. Live classes may be better. Despite the tendency toward e learning, there is not substitute for quality interaction with expert instructors. If you hire from outside, you can call upon training as you need it, and not be required to support full-time staff around each and every business topic.

    Effective Training

  3. Provide feedback. Mentoring is known to have tremendous impact within organizations so ensure that employees get the feedback they need to take the training they need most. Strive for impact, powerful and immediate. Each and every person has opportunities to leverage strengths and shore-up weaknesses. They don’t always prioritize them correctly however. Depend on a mentor or an outsider  (eg, coach) who can provide honest, neutral feedback.
  4. Make it easy. If it is worth doing, it is worth doing right. Consider hosting private classes that pull together teams and help develop esprit de corps (ie, teamwork) in addition to individual learning. Alternatively, invest in a fast-track employees future and permit them to travel for the training, reducing the headaches of office demands while in training.

Effective training provides physical, emotional, and intellectual relief. When budgets are tight and work demands per employee increase, do not forget the importance of your people, their needs, and the opportunity for win-win by providing effective training.

Facilitation Skills

The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics mentioned above. Remember friends, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual or attend a FAST professional facilitative leadership training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs)

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About Terrence Metz
Biographic Sketch — Terrence Metz Since the end of 1999, Terrence Metz has been a founding principal partner and vice president at Morgan Madison & Company. For over twenty years, through professional and academic endeavors, Terrence has focused on improving group decision-making. His experience has proven that two important components to effective group decision-making are: 1. Higher quality information assures higher quality decisions, 2. Properly managed conflict, generates more “options” to consider—
and groups with more options are proven to make higher quality decisions. Terrence is passionate about using and teaching the FAST Facilitative Leadership Training technique so that people and teams make more informed decisions. Terrence is the lead instructor and primary curriculum developer for MG Rush Performance Learning. He earned his Six Sigma Green Belt® from Motorola University and wrote most of the existing FAST curriculum. Terrence made the FAST technique more robust by adding and enhancing decision-making tools such as PowerBalls and the FAST quantitative SWOT technique that is used worldwide by Fortune 1000 companies. He introduced the concept of holism to the field of structured facilitation as a method for keeping discussions on target and aligning deliverables throughout an organization. Since 1999, Terrence has taught over two hundred classes. With a Baccalaureate in Science from Northwestern University (Evanston, IL) and a MBA from NWU’s Kellogg School of Management, his professional experience has focused on product/ process development and innovation. Terrence has a P&L background in capital goods markets with highly engineered-products and services (eg, Honeywell). He is an expert group facilitator, instructor, and developer of workflow processes and Voice of the Market inputs that accelerate commercial success. His engagements have included strategic development, business planning, problem-solving, continuous improvement, organizational design, process design and improvement, customer cognitivity workshops, and market-based product development and launch. His book "Change or Die: The Business Process Improvement Manual" from CRC Press was published internationally in 2012. Terrence completed additional graduate work in inter-cultural decision-making processes at Marquette University, is a former board member of the Product Development Managers’ Association, and a long-time member of the IAF (International Association of Facilitators), MFNA (Midwest Facilitators Network Association), TMAC (Technology Management Association of Chicago) and WFS (World Future Society). Most importantly, Terrence is an effective listener and equally adept at teaching FAST classes as well as galvanizing consensus around complex issues for organizations and groups.

3 Responses to 4 Considerations Providing & Participating in Effective Training

  1. Hi Terrentz, Thanks for the pingback to my training post listed in your “related articles” here. Greatly appreciated!

  2. oops! Early morning spelling correction. Hi “Terrence” :-)

  3. tristanwember says:

    Excellent post and advice. In these austere times I look for ways to make savings without skimping on quality. I avoid public courses; bring the trainer to you and focus the on specific development needs. Also, make use of your own experts: coaching, mentoring, and knowledge café are beneficial.

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