Crashing Through Toward Improved Facilitation


The book “Crashing Through” by New York Times’ bestselling author Robert Kurson includes innumerable reflections about struggle, collaboration, and victory that also apply to the sphere of facilitation. Most importantly, the book emphasizes the scientific understanding that pre-existing knowledge affects perception. In other words, what you know changes what you see. The challenges around consensual decision-making are thus amplified by the plurality of the group.

Sight recovery after a lifetime of being visually impaired is extraordinarily rare. Only around 20 people in the known history of humanity have had their vision restored in adulthood after being visually blind since their early youth. As explained by Kurson, he captures Mike May‘s “true story of risk, adventure, and the man who dared to see.” Suffice it to say that vision, and the brain’s role supporting it, is massively complex.

Keep in mind that Mike May, while blind, established world records in downhill skiing, became a co-inventor of the world’s first laser turntable, and was the first blind person hired by the CIA (Central Intelligence Unit). In Mike May’s words, “Life with vision is great. But life without vision, is great too.”

The optic nerve is technically part of the brain. It can also transmit perfect signals from the cornea region of the eye that can be rendered uniquely in each person’s mind based on what they know when they receive the signal. In other words, two people can look at the same scene and see different things. That’s probably not a surprise if you are a trained facilitator, but it becomes increasingly important that you emphasize the diversity of perception, and the simple fact that there is more than one right answer.

The Door from Perception

The story explores the details and science to support its conclusion that perception relies largely on prior life experience and the judgments those experiences have brought to each of us. For example, some of May’s problems related to depth perception. While he saw horizontal lines, most of us would have instantly recognized a stairway, and would not have crashed down or up the stairs, unlike May.

He was largely unable to determine sexual gender by looking only at the face of someone. It’s not important that facilitators discriminate, but it is rather curious and significant that our preconceptions about small details such as eyebrow width or color nuances lead us to conclusions, that may be wrong.

Facilitation Skills

The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics mentioned above. Remember friends, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual or attend a FAST professional facilitative leadership training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs).

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About Facilitative Leader & Instructor
Biographic Sketch — Terrence Metz Since the end of 1999, Terrence Metz has been a founding principal partner and vice president at Morgan Madison & Company. For over twenty years, through professional and academic endeavors, Terrence has focused on improving group decision-making. His experience has proven that two important components to effective group decision-making are: 1. Higher quality information assures higher quality decisions, 2. Properly managed conflict, generates more “options” to consider—
and groups with more options are proven to make higher quality decisions. Terrence is passionate about using and teaching the FAST Facilitative Leadership Training technique so that people and teams make more informed decisions. Terrence is the lead instructor and primary curriculum developer for MG Rush Performance Learning. He earned his Six Sigma Green Belt® from Motorola University and wrote most of the existing FAST curriculum. Terrence made the FAST technique more robust by adding and enhancing decision-making tools such as PowerBalls and the FAST quantitative SWOT technique that is used worldwide by Fortune 1000 companies. He introduced the concept of holism to the field of structured facilitation as a method for keeping discussions on target and aligning deliverables throughout an organization. Since 1999, Terrence has taught over two hundred classes. With a Baccalaureate in Science from Northwestern University (Evanston, IL) and a MBA from NWU’s Kellogg School of Management, his professional experience has focused on product/ process development and innovation. Terrence has a P&L background in capital goods markets with highly engineered-products and services (eg, Honeywell). He is an expert group facilitator, instructor, and developer of workflow processes and Voice of the Market inputs that accelerate commercial success. His engagements have included strategic development, business planning, problem-solving, continuous improvement, organizational design, process design and improvement, customer cognitivity workshops, and market-based product development and launch. His book "Change or Die: The Business Process Improvement Manual" from CRC Press was published internationally in 2012. Terrence completed additional graduate work in inter-cultural decision-making processes at Marquette University, is a former board member of the Product Development Managers’ Association, and a long-time member of the IAF (International Association of Facilitators), MFNA (Midwest Facilitators Network Association), TMAC (Technology Management Association of Chicago) and WFS (World Future Society). Most importantly, Terrence is an effective listener and equally adept at teaching FAST classes as well as galvanizing consensus around complex issues for organizations and groups.

5 Responses to Crashing Through Toward Improved Facilitation

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