The Role of Session Leader


You can complete a project without facilitation, but you could also cut your own hair.
—Various

Session Leader

You have a multitude of tasks to perform during the workshop.  Success of the facilitator’s effort is dependent upon your skill, knowledge, and abilities as a session leader.  The session leader’s role includes both the traditional role of “Facilitator” discussed below and the role of “Methodologist” discussed on the next page.

Responsibilities

Context is the key responsibility of the session leader, frequently called a facilitator—responsibilities include:

  • Actively listening to the discussion and challenging assumptions.
  • Creating synergy by focusing the group and using your facilitation skills to enhance communications.
  • Ensuring that all participants have an opportunity to participate.
  • Explaining and enforcing the roles.
  • Keeping the group on track.
  • Managing the documenters and the documentation process.
  • Observing the group interactions and adjusting when necessary.
  • Questioning to achieve clarity—aiding communication between participants and yourself.
  • Recognizing disruptive behavior and creating positive corrections.
  • Working to resolve conflicts that arise.

Key Element

Your role is to create an environment where every participant has the opportunity to collaborate, innovate, and excel.  Observing the team’s progress helps you understand the dynamics of the group and how your approach enhances or detracts from the final output.

The Group Dynamics

  • Ask yourself the following questions while observing the group:
  • How do they communicate?  Eye to eye contact?  Soft spoken?  Yelling?  Gestures?  etc.
  • In what order do they speak?  Primary, secondary, who backs who up?  Who always gets interrupted?
  • Who appears to influence group direction the most?
  • Who are these people talking to?  Are they looking for supporters?  Do they attack certain people or groups?

Facilitation Skills

The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics mentioned above. Remember friends, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual or attend a FAST professional facilitative leadership training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs).

 

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About Facilitative Leader & Instructor
Biographic Sketch — Terrence Metz Since the end of 1999, Terrence Metz has been a founding principal partner and vice president at Morgan Madison & Company. For over twenty years, through professional and academic endeavors, Terrence has focused on improving group decision-making. His experience has proven that two important components to effective group decision-making are: 1. Higher quality information assures higher quality decisions, 2. Properly managed conflict, generates more “options” to consider—
and groups with more options are proven to make higher quality decisions. Terrence is passionate about using and teaching the FAST Facilitative Leadership Training technique so that people and teams make more informed decisions. Terrence is the lead instructor and primary curriculum developer for MG Rush Performance Learning. He earned his Six Sigma Green Belt® from Motorola University and wrote most of the existing FAST curriculum. Terrence made the FAST technique more robust by adding and enhancing decision-making tools such as PowerBalls and the FAST quantitative SWOT technique that is used worldwide by Fortune 1000 companies. He introduced the concept of holism to the field of structured facilitation as a method for keeping discussions on target and aligning deliverables throughout an organization. Since 1999, Terrence has taught over two hundred classes. With a Baccalaureate in Science from Northwestern University (Evanston, IL) and a MBA from NWU’s Kellogg School of Management, his professional experience has focused on product/ process development and innovation. Terrence has a P&L background in capital goods markets with highly engineered-products and services (eg, Honeywell). He is an expert group facilitator, instructor, and developer of workflow processes and Voice of the Market inputs that accelerate commercial success. His engagements have included strategic development, business planning, problem-solving, continuous improvement, organizational design, process design and improvement, customer cognitivity workshops, and market-based product development and launch. His book "Change or Die: The Business Process Improvement Manual" from CRC Press was published internationally in 2012. Terrence completed additional graduate work in inter-cultural decision-making processes at Marquette University, is a former board member of the Product Development Managers’ Association, and a long-time member of the IAF (International Association of Facilitators), MFNA (Midwest Facilitators Network Association), TMAC (Technology Management Association of Chicago) and WFS (World Future Society). Most importantly, Terrence is an effective listener and equally adept at teaching FAST classes as well as galvanizing consensus around complex issues for organizations and groups.

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